Effective date: 24 June 2026
Avantscape Design (“Avantscape,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, use our services, or interact with our digital tools, including WhatsApp-based chatbot and customer support systems.
We may collect the following types of information:
When you contact us, request a quote, submit a form, message us on WhatsApp, or communicate with us by email or social media, we may collect:
Name
Email address
Phone number
Company or business name
Country or city
Message content
Project requirements or service inquiries
If you interact with an Avantscape-managed WhatsApp bot or WhatsApp support system, we may process:
Your WhatsApp phone number
Messages you send to the bot or support channel
Product links, order numbers, screenshots, images, or files you choose to share
Conversation history needed to provide support
Bot responses and support handoff status
Technical logs related to message delivery and system performance
We use this information to respond to your inquiries, provide automated assistance, route messages to a human when needed, improve support quality, and maintain conversation continuity.
When you visit our website, we may collect basic technical information such as:
IP address
Browser type
Device type
Pages visited
Referral source
Approximate location based on IP
Cookies or similar tracking data
Analytics and performance data
This helps us understand website usage, improve user experience, and secure our website.
If you hire Avantscape for services, we may collect information required to perform the work, such as:
Brand assets
Website access details provided by you
Advertising account details provided by you
Store or product information
Business documents
Customer support requirements
Technical project details
We only use this information to deliver the agreed services.
We may use collected information to:
Respond to inquiries and messages
Provide quotations and proposals
Deliver design, development, marketing, AI, automation, and consulting services
Operate WhatsApp bots or customer support systems
Maintain conversation history for customer support
Escalate chatbot conversations to a human representative when requested
Improve chatbot accuracy and service quality
Manage client projects
Send important service-related updates
Improve website performance and security
Analyze service usage and business performance
Comply with legal, regulatory, or platform requirements
We do not sell your personal information.
Avantscape may provide automated support through WhatsApp or similar messaging platforms.
When you message an Avantscape-managed WhatsApp bot, the system may use artificial intelligence and automation to understand your message, search relevant business or product information, and generate a response.
Some conversations may be reviewed by Avantscape or the relevant business owner for quality control, support escalation, troubleshooting, or service improvement.
If you ask to speak to a human, the bot may stop responding automatically and mark the conversation for manual follow-up.
You should avoid sending sensitive personal information, financial information, passwords, confidential business data, or unnecessary private documents through WhatsApp or chatbot conversations unless specifically required for support.
To operate our website, services, and messaging systems, we may use third-party platforms, including but not limited to:
Meta / WhatsApp Business Platform
Google services
OpenAI or other AI model providers
Web hosting providers
Analytics tools
Email providers
CRM or automation platforms
Payment or invoicing tools
Client-approved business tools
These platforms may process data according to their own privacy policies and terms. We use reasonable care when selecting service providers, but we do not control third-party platforms.
Some Avantscape services may use AI systems to generate responses, summarize conversations, classify inquiries, search knowledge bases, improve support workflows, or assist with creative and technical tasks.
Where AI tools are used, we aim to limit the information shared to what is necessary for the task. However, you should not submit highly sensitive, confidential, or regulated information unless we have agreed on appropriate handling procedures.
AI-generated responses may not always be perfect. Important business, legal, financial, medical, or technical decisions should be reviewed by a qualified human before action is taken.
Our website may use cookies or similar technologies to:
Improve website functionality
Understand visitor behavior
Measure marketing performance
Improve security
Remember user preferences
You may disable cookies through your browser settings, but some parts of the website may not function properly.
We may share information only when necessary to:
Provide services requested by you
Operate our website or communication systems
Work with approved contractors or service providers
Troubleshoot technical issues
Comply with applicable laws or platform policies
Protect Avantscape, our clients, or users from fraud, abuse, or security threats
We do not sell personal information to advertisers or unrelated third parties.
We retain information only as long as reasonably necessary for business, legal, operational, support, or service-quality purposes.
Chatbot and WhatsApp conversation logs may be retained to maintain support history, improve responses, monitor system performance, and resolve disputes or technical issues.
You may request deletion of your personal information, subject to legal, contractual, technical, or legitimate business retention requirements.
We use reasonable technical and organizational measures to protect information from unauthorized access, misuse, loss, or disclosure.
However, no website, messaging platform, cloud service, or internet transmission is completely secure. You use digital communication channels at your own discretion.
Depending on your location and applicable law, you may have rights to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of certain information
Object to certain processing
Withdraw consent where processing is based on consent
Ask questions about how your data is used
To exercise these rights, contact us using the details below.
Our services are intended for businesses and general audiences. We do not knowingly collect personal information from children under the age required by applicable law. If you believe a child has provided us personal information, contact us and we will take appropriate steps.
Avantscape may work with clients, service providers, and platforms in different countries. Your information may be processed or stored outside your country of residence where our service providers or systems operate.
By using our services or contacting us, you understand that your information may be processed internationally, subject to applicable law.
Our website or messages may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of external websites.
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.
Your continued use of our website, services, or messaging systems after updates means you accept the revised Privacy Policy.
For questions, privacy requests, or data deletion requests, contact:
Avantscape Design
Email: junaid@avantscape.com
Website: https://avantscape.com